Healing Protocol support
Help with your app and account
Find subscription and account instructions below, or email us for help using Healing Protocol.
Complete the form below to open an email draft. Review and send it from your email app.
Available in English for iPhone with iOS 15.1 or later and iPad with iPadOS 15.1 or later.
Manage or cancel your subscription
Healing Protocol is free to download with in-app purchases. Paid subscriptions purchased through the App Store are billed and managed by Apple. Current prices and purchase terms appear in the app and App Store.
- Open Settings on your iPhone or iPad.
- Tap your name to open your Apple Account settings.
- Tap Subscriptions, then select Healing Protocol.
- Review your subscription options or choose Cancel Subscription and follow Apple's instructions.
For help finding a subscription or checking its cancellation status, follow Apple's subscription cancellation guide.
Canceling a subscription, deleting your Healing Protocol account, and uninstalling the app are separate actions. Deleting your account or uninstalling the app does not cancel an Apple subscription. Manage cancellation through Apple even if you no longer use the app.
As described in the Terms of Service, a canceled subscription remains active until the end of its current subscription period.
Requesting a refund
Refund requests are handled by Apple under its policies. Visit Apple's Report a Problem service to review your purchases and request a refund where available. Apple decides eligibility; a refund is not guaranteed, and canceling a subscription does not itself request one.
Delete your account
You can delete your Healing Protocol account in the app or request deletion by email.
- Open Healing Protocol.
- Go to Profile & Support.
- Choose Delete account and follow the in-app instructions.
If you cannot access the app, use the support form to prepare an account deletion request, then send it from your email app.
Account deletion is permanent and removes your data from the Services, subject to the retention described in the Privacy Policy. Some data may be retained to meet legal obligations, resolve disputes, or enforce agreements.
Review the policy's account deletion and data controls for details. If you also want to stop subscription renewal, cancel your subscription through Apple separately. Subscription cancellation does not delete your Healing Protocol account.
App access and reminders
Which devices are supported?
Healing Protocol is available in English for iPhone with iOS 15.1 or later and iPad with iPadOS 15.1 or later. Check the iPhone and iPad App Store listing for current compatibility. There is no confirmed Android release date.
What if I cannot sign in or open the app?
Check your internet connection and whether an app update is available in the App Store. If the problem continues, contact support with your device model, operating system version, and the error message or steps where you get stuck.
What if my subscription is active but I cannot access a feature?
Review Healing Protocol under your Apple Account's Subscriptions settings to check its status. If it is active and you still cannot access a paid feature, contact support with the feature name and what happens when you try to open it.
Why am I not receiving reminders?
Check that notifications are allowed for Healing Protocol in your device settings, review Focus or Do Not Disturb settings, and check the reminder times you entered in the app. Notification delivery can be delayed or interrupted. Do not rely on push notifications as your only way to remember medication or other health-related tasks.
Can support or Ask answer medical questions?
Contact your surgeon, physical therapist, or other care team member for questions about symptoms, treatment, or which exercises to do. App support helps with using Healing Protocol. Ask provides general educational information only, not medical advice or diagnosis.
Help us understand the issue
Tell us what you need help with. The form opens an email draft with your details; you will send it from your email app.
For technical issues, useful details include:
- Your iPhone or iPad model and iOS or iPadOS version.
- The app version, if you can find it.
- What you were trying to do, what happened, and any error message.
Do not include passwords, payment card details, or medical records. For an introduction to the daily plan, check-ins, and tracking tools, read how Healing Protocol works.
Prefer a blank email?